Borg Posted August 18, 2002 Share Posted August 18, 2002 Online Community Representative, TSO This person is the voice and face of TSO to the user community. He or she reads and answers forum messages, facing the heat when the community is up in arms and staying in touch with what matters most to the users. Ideal candidate will show management skill necessary to supervise additional OCRs as the team grows. Responsibilities Read and answer forum messages and other online communications promptly, professionally, and kindly. Submit TOS-violating forum posts to the Global Petitioning System immediately. Promptly inform the appropriate TSO team members when critical issues arise. Thoroughly understand, but not lose sleep or productivity to, The Sims Online. Generate website content. Work with PR and Marketing to deliver consistent messaging and develop relationships within the community. Qualifications At least one year of customer service and/or technical support experience At least one year of experience moderating a subscription-based online community of 100,000 or more Experience with The Sims Experience with massively multiplayer online games Bachelor's degree or equivalent experience Outstanding written and oral communication skills Interest in long-term community and customer relationship development Web development experience a plus Management experience a plus If you qualify and are interested in this position, please send a resume and cover letter to jobs@maxis.com. Quote Link to comment Share on other sites More sharing options...
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